Community Guidelines
Standards and rules for maintaining a safe, trustworthy, and respectful marketplace
Our Commitment
BixiRoad is built on trust, transparency, and ethical trade. These guidelines ensure that everyone—sellers, buyers, and the BixiRoad team—operates with integrity. By using our platform, you agree to uphold these standards.
Violations of these guidelines may result in warnings, listing removal, account suspension, or permanent bans depending on severity.
Core Principles
Honesty
Accurate descriptions, authentic products, truthful communication
Integrity
Honor commitments, follow through, operate ethically
Respect
Professional conduct, courteous communication, mutual consideration
Required Conduct
- ✓Accurate Listings: Provide truthful descriptions of purity, weight, quality, and origin
- ✓Valid Documentation: Maintain current mining licenses and legal permits
- ✓Quality Photos: Use clear, representative images of actual products
- ✓Timely Shipping: Ship to Verification Hub within 3 business days of approval
- ✓Responsive Communication: Reply to inquiries within 48 hours
- ✓Professional Behavior: Maintain courteous, respectful communication at all times
Prohibited Actions
- ✗Misrepresentation: False claims about purity, grade, weight, or origin
- ✗Counterfeit Products: Fake minerals, synthetic stones passed as natural, plated metals
- ✗Conflict Minerals: Products sourced from conflict zones or through illegal mining
- ✗Document Fraud: Forged licenses, fake permits, or falsified credentials
- ✗Direct Contact: Attempting to bypass BixiRoad by contacting buyers directly
- ✗Price Manipulation: Colluding with other sellers to fix prices
- ✗Multiple Accounts: Creating duplicate accounts to circumvent restrictions
Expected Conduct
- ✓Fair Treatment: Treat sellers with respect and professionalism
- ✓Timely Confirmation: Confirm delivery within 7 days of receiving products
- ✓Honest Reviews: Leave accurate, fair reviews based on actual experience
- ✓Reasonable Inquiries: Ask relevant, respectful questions about products
- ✓Legitimate Disputes: Only open disputes for genuine quality or delivery issues
Prohibited Actions
- ✗Payment Fraud: Using stolen cards, chargebacks after receiving products
- ✗False Disputes: Opening disputes without legitimate cause to avoid payment
- ✗Malicious Reviews: Leaving false negative reviews to harm sellers
- ✗Direct Contact: Attempting to bypass BixiRoad by contacting sellers directly
- ✗Harassment: Abusive language, threats, or inappropriate behavior toward sellers
- ✗Product Swapping: Returning different items than those received
The following activities result in immediate permanent ban and legal action:
- Conflict Minerals: Products sourced from conflict zones, illegal mining operations, or areas controlled by armed groups
- Stolen Property: Minerals or stones obtained through theft, robbery, or illegal acquisition
- Blood Diamonds: Diamonds used to finance armed conflict or civil wars
- Child Labor: Products extracted using child labor or forced labor
- Environmental Crimes: Products from operations causing severe environmental destruction or pollution
- Money Laundering: Using the platform to launder proceeds from criminal activities
- Terrorism Financing: Any transaction linked to terrorist organizations or activities
- Fraud & Scams: Intentional deception, bait-and-switch, Ponzi schemes, or pyramid schemes
All communication through BixiRoad (inquiries, disputes, reviews) must be:
- Professional: Business-appropriate language and tone
- Respectful: No insults, slurs, hate speech, or discriminatory language
- Truthful: Accurate information without exaggeration or misrepresentation
- Relevant: Related to the product, transaction, or legitimate business concerns
⚠️ Zero Tolerance:
Harassment, threats, hate speech, sexual content, or violent language results in immediate account suspension.
Minor Violations
Examples: Late responses, unclear photos, minor inaccuracies
Action: Warning + required correction within 48 hours
Moderate Violations
Examples: Misrepresentation, multiple late shipments, unprofessional conduct
Action: 7-30 day suspension + listing removal
Severe Violations
Examples: Fraud, fake documents, harassment, conflict minerals
Action: Permanent ban + legal action + law enforcement referral
Appeal Process:
Users may appeal enforcement actions by contacting appeals@bixiroad.com within 14 days. Appeals are reviewed by senior team members. Decisions on severe violations are final.
If you witness or experience violations of these guidelines, please report immediately:
General Violations
compliance@bixiroad.comFraud or Illegal Activity
security@bixiroad.comAll reports are confidential. BixiRoad investigates all reports thoroughly and takes appropriate action.
Last Updated: January 2025
BixiRoad reserves the right to update these guidelines at any time. Users will be notified of significant changes. Continued use of the platform constitutes acceptance of updated guidelines.