Frequently Asked Questions
Everything you need to know about trading on BixiRoad
General
What is BixiRoad?
How is BixiRoad different from other marketplaces?
What countries do you operate in?
For Sellers
How do I become a verified seller?
Where do I ship my products?
How long does verification take?
What if my product is rejected?
How much commission does BixiRoad charge?
When do I get paid?
Can I communicate directly with buyers?
For Buyers
Are all products verified before I buy?
How do I know products are authentic?
What is escrow protection?
Who handles shipping?
How long does delivery take?
Do I pay import duties?
What if there's a problem with my order?
Can I request more information about a product?
Verification & Quality
Who verifies the products?
What testing equipment do you use?
What information is in verification reports?
Do you test for conflict minerals?
Payments & Fees
What payment methods do you accept?
Is there a buyer fee?
Are there additional costs for buyers?
How secure are payments?
Shipping & Delivery
Which countries do you ship to?
How are products packaged?
Can I track my shipment?
What if my package is lost or damaged?
Legal & Compliance
Is BixiRoad legal?
Do you allow conflict minerals?
What about export/import regulations?
Are there restricted materials?
Still Have Questions?
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