Shipping & Delivery Information
BixiRoad handles all international shipping from our Verification Hub to buyers worldwide
Our Shipping Promise
We take full responsibility for safe, secure, and compliant international delivery. Every shipment is insured, tracked, and accompanied by complete documentation. You can trust that your authentic minerals will arrive safely.
For Sellers: Shipping to Verification Hub
BixiRoad Verification Hub
[Address Line 1]
[Address Line 2]
[City, Region, Postal Code]
[Country]
* Specific shipping address provided after your listing is approved
Shipping Requirements:
- •Package securely to prevent damage during transit
- •Include your listing reference number inside package
- •Use a trackable shipping service (recommended: DHL, FedEx, UPS)
- •Upload tracking number to your dashboard immediately
- •Insure shipment for product value (optional but recommended)
Within same country: 2-5 business days
Regional African shipping: 5-10 business days
Note: These are estimates. Actual time may vary based on your location and shipping service.
For Buyers: International Delivery
Processing & Packaging
1-2 business days after purchase
We prepare your verified product with secure, tamper-evident packaging and insurance.
Export Documentation
Included automatically
We generate all necessary export certificates, customs declarations, and compliance documents.
International Transit
7-21 business days (varies by destination)
Shipment departs from our hub with full tracking. You'll receive tracking number and updates.
Customs Clearance
Handled by us with your country's customs
Our documentation ensures smooth customs processing. You may be contacted for import duty payment.
Final Delivery
To your doorstep
Local courier delivers to your specified address. Signature may be required for high-value items.
* Times are estimates. Customs clearance may add 2-7 days depending on country regulations.
Buyer Responsibility:
Import duties, taxes, and customs fees imposed by your destination country are your responsibility as the buyer. These vary widely by country and product type.
⚠️ Important Note:
BixiRoad provides all necessary documentation, but we cannot predict or pay import duties on your behalf. Check with your country's customs authority for applicable rates before purchasing.
We Provide:
- • Commercial invoice
- • Certificate of origin
- • Export permit from source country
- • Assay/verification reports
- • Harmonized System (HS) codes for customs classification
Once your order ships from our Verification Hub, you'll receive:
- •Email notification with tracking number
- •Real-time tracking updates in your dashboard
- •Estimated delivery date
- •Customs clearance status updates
- •Delivery confirmation notification
All BixiRoad shipments are fully insured:
- ✓Loss Protection: Full refund if package is lost during transit under our control
- ✓Damage Coverage: Replacement or refund if product arrives damaged
- ✓Theft Protection: Coverage for theft during shipping
- ✓Escrow Safety: Funds held until you confirm safe delivery
What if something goes wrong?
Contact us immediately if:
- • Shipment is significantly delayed beyond estimated date
- • Tracking shows unusual status or no updates for 7+ days
- • Package arrives damaged or tampered with
- • Product doesn't match listing description